Comments on: Online Banking@ICICI Bank: Beware

By: Vinayak Mishra

Vinayak Mishra — Sat, 20 Jun 2009 12:45:33 +0000

Hi Rajesh,
just going through your post let me admit I was on the other side of the ‘fence’ couple of months back. One day I found some extra credit in my account.. got the sms as usual… was busy….then after two days another sms ….saying the same amount debit…on checking with the bank after around a week I was told it was an incorrect credit made by the BANK ( And not online transfer by another customer) and bank deducted from my account without asking or informing me of the same. THAT IS HOW ICICI(for that matter all banks) works..!!! Once they are wrong they will amend immediately..if you are wrong….keep praying on your knees….

By: Gowrishankar

Gowrishankar — Wed, 17 Jun 2009 06:52:48 +0000

Always make a test transaction (say Re1) to the account and cross check wid the other end if they’ve recieved the amount or not.

I always do this check and so i haven’t got into troube.

By: Amit

Amit — Mon, 24 Sep 2007 13:47:00 +0000

I think another aspect to see is the the Knowledge of the frontend Staff dealing with the customer. Are they knowledgeable? Are they capable? If not then consumer has to be very careful before availing the service from these banks…I am experiencing that Staffs at these banks are just data entry operators without much knowledge and power to take decision. Customer are mostly said that head office will decide, mail will be sent bla bla …

By: Rajesh Kumar

Rajesh Kumar — Fri, 21 Sep 2007 06:02:00 +0000

@ MS Vivek Chaitanya: Thanks for the comment. ICICI probably feels that privacy would be compromised if they have a system where people can see the names behind the accounts.

@ Rohit: Thanks mate.

@ Sara: Happy customer speaketh!

@ Harish'z: Pray twice everyday and keep following up.And say more prayers. And be optimistic.The Lord is not so bad.

By: HARISH'Z

HARISH'Z — Thu, 20 Sep 2007 09:35:00 +0000

Hi Rajesh,

I am exactly in the same situation right now. I am supposed to transfer 15000 to my friend’s account. Since, he is not having an icici bank account, he gave one of his colleague’s account number.
After transfering the amount, my friend’s colleague didnt receive the credit. Later, he verified the account number and informed me that it was an incorrect account number that was provided to me. I already gave a written complaint and also got to hear the same cock and bull story from the bank that they have to take the consent of credit party to debit their account. Any suggestions on the course of action based on your past experience.

By: Sara

Sara — Fri, 14 Sep 2007 20:43:00 +0000

I use UTI-now AXIS bank,there you can verify the name behind the account.Once I was on the verge of doing the blunder, had it not been with the name associated with the account.BTW, I am a big fan of AXIS, they are so customer-friendly and even overseas, I dont have any problem with them ever.

By: Rohit Tiku

Rohit Tiku — Wed, 12 Sep 2007 06:41:00 +0000

Dear Rajesh,
It is like depositing a cheque with the wrong a/c number.
Just imagine the effort you would have taken there also for getting the payment back.
Currently there are lots of safeguards in place to ensure that such errors do not take place.
In any case, the process for reversal is cumbersome and rightly so.
If it is “too conveneient”, then I can assure you that the extent of misuse would be tremendous… After all there are many ingenious people around who are not just waiting for such oportunities but actually go to the extent of even planning them..

By: MS Vivek Chaitanya

MS Vivek Chaitanya — Mon, 10 Sep 2007 13:09:00 +0000

Earlier ICICI Bank had a provision that if you key in the account number, the account holder name is also used to appear.That served as the best validation.But thats past. I don’t know why ICICI Bank removed that provision.

Now the only alternative is to be more careful while typing in the account number. I do transfer money to various accounts often.But I will ensure that I check the receiver’s account number 1000 times!