MY VIEW:'THE GOOGLE STORY' BY DAVID A. VISE

Filed Under (Business Books, Technology) by Rajesh Kumar on 23-11-2006


It is perhaps a very tough task to write about a company such as Google, which somehow has become part of our daily life in many ways. I recently read David A. Vise’s The Google Story after resisting it for quite a while. I had earlier read John Battelle’s The Search and left brief comments on this blog, but not quite kept my word to write more about that.Battelle’s book is more about the core theme of Google which is search, arguably. He focuses a lot on other 1000 lb gorillas of the net, whereas David Wise is more focused on Google and Google alone.

It is perhaps, very tempting, but not an easy task to write about Google as a company. This company did not exist 10 years back, and now commands a market cap of USD 155 BN.(Snapshot taken from Google Finance).

A company such as Microsoft which has been in existence for generations now(yes, in tech world 1975 is several generations) and unquestionbly a pathbreaking pioneer and market leader has an M-cap of about USD 294 BN.

The real challenge in writing about Google is that almost entire net savvy population and businesses are exposed so much to this company’s services in some way or the other and hence have some opinion on this brand.Many people may have very strong opinion based on their brand experience. While most people think of Google as the search service alone, they have so many other successful offerings as well. To the users like me, Google is about search, to website managers, it has a host of quick-to-use tools, to advertisers, it is about instant reach to a target segment via Adsense and Adwords.A crazy cookie, if you consider that it has less than 10,000 employees wordwide.

While John Battelle’s The Search is a lot of adrenalin and reading excitement, David A. Wise’s The Google Story is more sober and readable. There is a glaring disagreement in the two books with regard to how the name Google came about. John’s book echoed the widely believed theory that an angel investor misspelt the name on the cheque he was making, Wise’s version is as follows:
“By the fall of 1997, Brin and Page decided that the BackRub search engine needed a new name. Page was having trouble coming up with that hadn’t already been taken, so he asked his office-mate Sean Anderson for help. “I would go to the whiteboard and start brainstorming and he would say, ‘No, no,no’ ” Anderson recalled. ……..One of the last things I came up with was ‘How about Googleplex …….Googleplex is a huge number’. He liked that. He said, ‘How about we try Google?’ He liked it shorter. I typed in G-o-o-g-l-e and misspelled it on my workstation, and that was available. Larry found that acceptable and he registered it later that evening and wrote it on the whiteboard: Google.com…And I came in the next morning and Tamara had a written a note saying,’You misspelled it. It is supposed to be G-o-o-g-o-l’.Of course, that was already taken “

Strange about Google, when they were predominantly a search company, people wondered where the revenue would flow in. Then they had Adwords & Adsense and this question was considered settled. When the question of web-based email services was pretty much out of fashion, they came out with Gmail, and it became a craze. Recently they gobbled up Youtube for whopping USD 1.6 BN and everyone wonders how they are going to make money out of it. Perhaps this question too will have a Google style innovative solution.(Interestingly, Steve Ballmer who was in India recently, made a statement saying Youtube was an IP/Copyright disaster waiting to happen).
An immensely readable book. Go read it even if you think you know a lot about Google. And read it fast before Google marches even farther in the journey to success. And do leave your comments if you have read this already.An interesting book on a great company.

Interesting links:

List of services offered by Google ( You would be surprised!)
List of acquistions by Google ( You would be zapped!!)

And in closing, a visual, with a question.

(Picture taken by me)

USABILITY, WHAT THE HECK?

Filed Under (Motley) by Rajesh Kumar on 17-11-2006

14 Nov was billed as World Usability Day.(In India, it has traditionally been celebrated as Children’s Day). So what exactly is the big noise about Usability.

Ever come across a gadget you had to struggle to make use of? Or, a door lock that you had to struggle to open because the lock system was so complex? Or, a TV remote that refused to help? Or, the car fob with so many buttons that you do not know all the functions. Well, in the words of World Usability Day website it is all about ‘making life easy’. Succintly capturing the dilemna, it says:

“Why doesn’t this work right? What am I supposed to do with this now?”

Usability, undoubtably, is something that affects us in our daily lives. It is about user experience in using a product, rather, the ease of it. Imagine,your cousin gifted you a new mobile but you found navigation so clumsy that you had to put it back in the box and started using the old one.

As products get more complex and manufacturers come under pressure to include more and more features, usability tends to become an issue. An arguable opinion is that usability tends to become an issue more often when incremental feature additions are done, rather than in products that are designed from scratch.

Usability affects us in so many different ways that a bunch of professionals calling themselves Usability Professionals have started a movement.They want to develop a scientific opinion on this subject and even want to come up with a ‘Body of Knowledge’, a comprehensive reference, something that exits for project management as well as for business analyst professionals. They even have a website that has great resources, right from the basic definition to stuff on user centred design, events etc. A logical question to arise would be , what is ergonomics then? Well, in my opinion, ergonomics is about comfort, and usability is about ease of use. Maybe they are first cousins.

I also learnt about an event in Hyderabad held on this subject. Some examples from usability perspective) of bad designs are posted on their site. They even had a Boycott Bad Design Contest in which common folks like us were invited to submit nominations for things that are bad in design. The winners are yet to be announced, but all the nominations(with visuals) can be seen here.

My take on usability is , again, arguably, as follows. The product should be designed like Google. Complex from the inside, simple from the outside and yet appear inviting. You can never have enough of such products. What is your take?

WITH IE 7.0 YOU CAN HAVE MULTIPLE HOMEPAGES

Filed Under (Technology) by Rajesh Kumar on 09-11-2006

A view of the tabs and the way to set multiple home pages
Internet Explorer version 7.0 (IE 7.0) was recently made available for download by Microsoft. Many users have already made the switch from IE 6.0 to the latest version. Many reviews have been written about it, emphasising on the look and feel. There is a very exhaustive review at Computerworld which readers may like to go through, especially those who are yet to move to this version. Most of these reviews have mentioned about the introductions of tabs as coming in quite late. However, there is a killer of a feature in tabs, that makes your web experience much superior to other browsers such as Opera(I like the pink!) and Firefox, which have had tabs implemented for a while. This is the concept of multiple home pages.

So when I start IE 7.0 on my machine, it opens not one but three tabs(see the view) and loads three different sites which I have set as the respective homepages. Likewise, when I am browsing with an tab, and I click on the home icon , it opens three more tabs which load the three homepages I just mentioned about. The number could be greater or lesser than three and this is entirely upto you.

People who track specific sites multiple sites across the day, would love this feature.

So how to go about setting this feature. On the right side on Internet Explorer 7.0, you would note Tools tab. Expand this tab and click on Options. In the window that emerges, just decide your favourite home pages and key in the URLs, one per line. Depending on the number of URLs you type, IE 7.0 will make them as your home pages. Cool!

The second cool feature I liked was the flexibility to select your own search engine in the newly introduced search box, and it does not have to be MSN/Live.

As an Opera user I am happy with IE 7.0, but would have felt happier if they had provided a shortcut to disable and enable proxy server(It is F10 on Opera), which is such a pain every morning as we plug in the laptop in the office, (where we need the proxy) after using it at home(where we do not need proxy). If there is a second thing I would look for, it is the flexibility to close tabs as they are, that is , even without making them active(It will save a click).But overall quite cool.

CRICKET:WHAT, BCCI DOES NOT EVEN HAVE A WEBSITE?!

Filed Under (Cricket) by Rajesh Kumar on 06-11-2006

All I wanted to know was BCCI’s history, official version and looked up on the web. Unfortunately, I failed.In this age when class VII students(perhaps even younger kids do so) host their own websites, I was astonished that a search for BCCI official website on Google made me no wiser. Am I to believe that world’s richest cricket board does not know what a website is? Yes, I am talking about Board of Control for Cricket in India, the body that governs cricket in India.

ICC, or International Cricket Council, has its own official presence on the web. ‘Poorer’ boards such as Cricket Australia, England and Wales Cricket Board, New Zealand Cricket have their own websites, where they have variety of content pertaining to the game. Pakistan Cricket Board too has a website.

Is this not snootyness, or plain and simple disregard for public communication, that an organization that conducts the most popular sport in India does not feel the need for official content on the web(suppose I want to look up the cricketing calendar of Indian national side or Ranji, where do I look up, newspaper sites?Or,dedicated cricket sites??). Isn’t it funny (and ironical too, perhaps), that a game in which we have official drink, official sports gear but no official website of the ‘national’ cricket board???? Is BCCI looking for a sponsor here too?Well, there will be plenty, I suppose, willing to take it up.Perhaps it is time for BCCI to wake up, in the interest of public communication. The press conferences in 5-Stars are not enough.


About Rajesh Kumar. Rajesh is based in Chennai, where he works for Defiance Technologies in Marketing. The views on this blog are his own. Rajesh Kumar